VibRadar sells one-time digital security reports. Because the product is delivered instantly as a unique link and email, refunds are limited.
When we offer a refund
- You were charged but never received access to the report (technical failure on our side).
- Duplicate charges for the same report.
- Clear billing error.
When refunds are not available
- You simply changed your mind after viewing the report.
- The report showed few or zero findings (this can be legitimate for well-configured sites).
- The scan was incomplete because the target site blocked automated access (we mark this clearly as "Scan incomplete").
How to request a refund
Use the contact form within 7 days of purchase and include:
- The order number or the report link
- The email used at checkout
- A short description of the problem
We will reply within 2 business days. Approved refunds are processed through Polar and usually appear on your statement in 5–10 business days.
Free re-scan
If you fix the issues listed in the report, reply to our email and we will re-scan the same site once for free to confirm the findings are resolved. This is not a refund, but it is our way of standing behind the report.